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The Perfect Storm - Four Major Challenges in the Debt Recovery Space today that must be addressed with innovative technology
The collections industry is facing some of its steepest challenges to date:

• hiring in the midst of historically low unemployment
• rising wage rates
• reduction of client fee rates
• the rising cost of compliance.

The complexity and interconnectedness of these challenges demand that agencies develop and deploy unique solutions such as artificial intelligence to these problems, otherwise, they will be left behind by more innovative firms.

Join Mike Frost, Managing Partner Malone Frost Martin and Marty Sarim, President & CEO of ERC to hear the depth of these challenges, what agencies should be doing to embrace and overcome them, and get an update on the first-ever deployment of a Virtual Collections Agent at ERC.

Oct 9, 2019 02:00 PM in Eastern Time (US and Canada)

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Mike Frost
Managing Partner @Malone Frost Martin
Mike Frost is Partner/Shareholder at Malone Frost Martin PLLC. He holds a bachelor’s degree in political science from the University of Northern Iowa and a Juris Doctor from Drake University Law School.
Marty Sarim
President and CEO @ERC
Before joining ERC, Marty served as President and CEO of BCR and had several roles at Allied Interstate, including Agent, Team Supervisor and VP of Operations. Marty attacks his life outside ERC with the same determination and dreams of taking a North American hunting and fishing adventure. For anyone who knows him, that comes as no surprise. His adventurous spirit keeps us all moving forward, and we know that with Marty leading the way, we’ll conquer our goals and go places we’ve never gone.